We understand that our team is the key to our container deposit scheme network operation success, and we recently came together to celebrate the people in TOMRA Cleanaway who make it all happen! As network operators for NSW Return and Earn and Victoria’s Container Deposit Scheme’s West Zone network, we play an integral role in delivering excellence in the services we provide. From refund point host management, customer service, to community engagement – it is our wonderful Team who show up daily and support the communities we serve.

Our annual awards allow us to come together and celebrate the achievements and contributions of our staff across the jurisdictions we service. Our annual awards commenced in 2018 and gives recognition to those of our team whom their colleagues, management, and our executive team have identified as consistently delivering excellence throughout the year. In 2024 we were thrilled to once again open up our peer nominated awards in both NSW and Victoria.

Team Player Award

Donna McLachlan

As our NSW Network Services Officer, Donna is an integral part of our Team delivering Return and Earn and is held in high regard by our refund point partners. Donna was nominated because she is someone who is always willing to help out and support her team whenever and wherever needed. As one nominator put it, “she is the glue that holds us all together”

Congratulations Donna!

 

Call Centre Champion Award

Ricardo Meza

Ricardo was awarded the Call Centre Champion award for his outstanding performance and service delivery within the TOMRA Cleanaway National Customer Service team. Notably, Ricardo was nominated for being a reliable team member, consistent in his high-quality service delivery, for being an easy-going member of the team, and for his willingness to step up and take on any challenge.

Congratulations Ricardo!

 

Coaching Champion Award

Tahlia Mitchell

Tahlia is another outstanding team member of our TOMRA Cleanaway National Customer Service team, who is not only sharing her scheme knowledge with our communities, ensuring they are provided high quality service, but that she shares this knowledge within her broader team. Her nomination highlights her strength in tips and tricks that help us deliver exceptional customer service!

Congratulations Tahlia!

 

Customer Service Award

Steve Rainey

Steve is one of our hard-working Victorian Account Managers helping us deliver a world class container deposit scheme network for CDS Vic. Steve has exceptional relationships with the refund point partners he works with, and his nomination for the Customer Service Award recognises his ability to build strong relationships and support customers with positive and helpful energy.

Congratulations Steve!

 

Team Spirit Award

Claire McCormack

The Team Spirit award recognises an individual that proactively instigates positivity and enthusiasm for our organisation and operations, resulting in improved culture. This year Claire, our Communications &Engagement Manager – Victoria, was nominated by her peers for her innovative nature and can-do mindset. Her nominations mentioned her positive attitude and infectious personality.

Congratulations Claire!

 

Above & Beyond Award

Sebastian Stobart

While Seb is currently our Victorian Business Analyst, he has worn many hats during his time at TOMRA Cleanaway and has continuously demonstrated his commitment to going ‘Above and Beyond’ for his team. Seb was nominated because he steps up, gets involved and makes it happen, no matter the task!

Congratulations Seb!

 

To our entire team, thank you for another incredible year. Congratulations again to all of our staff that received nominations and awards for their outstanding contribution this past year!