TOMRA Cleanaway Awards
At TOMRA Cleanaway, we believe service excellence delivered by our team is the key to a world class container deposit scheme. As network operator for the NSW Return and Earn container deposit scheme, we play a pivotal role in ensuring the scheme’s success through high levels of customer participation and engagement that is achieved through our committed staff delivering excellence.
The TOMRA Cleanaway awards commenced in 2018 and each year, we highlight the unique individual contributions our staff members make to the network operation for Return and Earn and we celebrate our collective achievement through the annual ‘TOMRA Cleanaway Awards’.
The awards are an opportunity to recognise and thank those team members that colleagues, and management, have singled out for delivering service excellence. In 2021, the nominations period commenced in October and concluded in late November. Peer nominations were anonymous, and individuals were nominated for business wide service excellence. Over and above this internal recognition, the team members are acknowledged for delivering a level of excellence that has a positive influence on the community relying on Return and Earn through TOMRA Cleanaway network services.
Votes were counted and calibrated in November for December2021 announcement.
In 2021 peer nominations were so strong and reasoning for nominations so compelling we added several additional categories to accommodate additional staff members.
To all of our team, you have our thanks and we celebrate your contribution. To those staff that received nominations and were awarded for excellence – Congratulations from all of us!
Team Spirit Award
Minh Nguyen
The Team Spirit Award recognises an individual that proactively instigates positivity and enthusiasm for the TOMRA Cleanaway organisation and the Return and Earn container deposit, resulting in improved culture. In 2021, this staff member was Minh Nguyen.
Throughout a very challenging year, Minh demonstrated constant positivity, embodied the ethos of TOMRA Cleanaway’s service delivery and constantly promoted Return and Earn. Minh characterised Team Spirit by;
- Embedding a culture of positivity in daily work through enthusiasm and a focus on ‘The Team’ of TOMRA Cleanaway, and
- Leading by example and embraces ‘The Team’.
Coaching Award
Alysia Cassin
Throughout 2021, Alysia has been instrumental as a go-to for onboarding new staff members, delivering training and mentoring during the critical early stages of customer service officer induction into the TOMRA Cleanaway network operation and Return and Earn container deposit scheme.
Ongoing, Alysia has been identified and acknowledged by her peers for providing exceptional support for junior staff members in relation to their tasks within the customer service operation.
Above & Beyond Award
Janice Lee
In 2021 Janice Lee and Reena Bhattarai were recognised as TOMRA Cleanaway’s ‘Above and Beyond’ Award recipients due to their:
- Commitment and diligence in the delivery of a support function within the TOMRA Cleanaway organisation;
- Fostering a culture of excellence through commitment to seeing tasks through and instigating escalations when required, and
- Builds a culture of cooperation and understanding amongst ‘The Team’.
Above & Beyond Award
Reena Bhattarai
In 2021 Janice Lee and Reena Bhattarai were recognised as TOMRA Cleanaway’s ‘Above and Beyond’ Award recipients due to their:
- Commitment and diligence in the delivery of a support function within the TOMRA Cleanaway organisation;
- Fostering a culture of excellence through commitment to seeing tasks through and instigating escalations when required, and
- Builds a culture of cooperation and understanding amongst ‘The Team’.
Customer Service Award 2020
Raissa Mae Orayenza
The Customer Service Award category recognises a staff member with a strong commitment to ongoing collaboration, engagement, and delivery of high-quality services to internal and/or external stakeholders.
In 2021, Raissa Mae was awarded as she was recognised as continuously delivering;
- Positive and productive relationships with internal and/or external stakeholders with clear results,
- Operating collaboratively and cooperatively, leading by example, and
Demonstrating integrity, reliability, responsiveness and active engagement when dealing with stakeholders.
Team Player Award 2021
Alison McLachlan
This category has been devised to recognise outstanding achievement that is widely acknowledged as a TOMRA Cleanaway ‘Team Player’.
In 2021, Alison was awarded the ‘Team Player’ Award due to her dedication to serving the needs of the greater Team and jumping to assist when needed. Over the year Alison regularly:
- Provide assistance to Team members to support their work and service delivery in the customer service centre;
- Worked additional shifts on her days off to ensure the Team could achieve collective goals;
- Supported and advised junior staff members as they required assistance.
Call Centre Champion 2021
Brook Selby
Awarded for her outstanding consistent performance and service delivery in the TOMRA Cleanaway Customer Service Centre, Brook was recognised as the ‘Call Centre Champion for 2021’ due to demonstration of the following attributes on a regular basis:
- Consistent delivery of high-quality customer service to internal and external customers,
- Working hard to understand customer needs and find a solution or service, and
- Actively building the service excellence culture in the TOMRA Cleanaway Customer Service Centre; and
- Consistently providing a role model for peers by leading by example.
