TOMRA Cleanaway Celebrates our Award Winners for 2023!

The TOMRA Cleanaway team is the key to the delivery of a world class container deposit scheme and in 2023 we came together as a newly expanded group to celebrate us! As operator for CDS Vic’s west zone and network operator for Return and Earn, the NSW container deposit scheme, TOMRA Cleanaway delivers a central role in delivering service excellence, resulting in continued high levels of customer participation and engagement. It is our wonderful employees, our Team who commit daily to the community we serve.


Our annual awards provide us with an opportunity to focus in on the unique contributions our staff members make to delivering NSW and Victorian container deposit scheme network operations, and we take some time celebrate our achievements through the ‘TOMRA Cleanaway Awards’.


The TOMRA Cleanaway awards commenced in 2018 and is an annual event. Our Staff Awards recognize those team members that colleagues, and management, and our executive identified as consistently delivering excellence. In 2023, the nominations period commenced in October and concluded in mid-November. Using peer nominations, candidates from our Team were put forward for one or more category of award. Generally, this means the individual was nominated for business wide service excellence. 2023 marked the highest number of nominations received since our annual awards commenced in 2018.

Over and above this internal recognition, our team members are acknowledged broadly for delivering a level of excellence that has a positive influence on the community that relies on the TOMRA Cleanaway’s services in New South Wales and Victoria.


Award nominations were highly contest in each category, but the standout recipients were ultimately rewarded for their efforts in 2023, in nearly every instance, each nominee was put forward across multiple categories of award.

Team Spirit Award

James Dorney presents Monique Spicer with her Team Spirit Award

Monique Spicer

The Team Spirit Award recognises an individual that proactively instigates positivity and enthusiasm for the TOMRA Cleanaway organisation and our container deposit scheme operations, resulting in an improved culture. In 2023, this staff member was Monique Spicer.

Commencing with TOMRA Cleanaway only 12 months ago, Monique has consistently demonstrated constant positivity, enthusiasm for our activities and has embodied the ethos of TOMRA Cleanaway’s service delivery. Monique characterised TOMRA Cleanaway’s Team Spirit by;

  • Embedding a culture of positivity in daily work through enthusiasm and a focus on ‘The Team’ of TOMRA Cleanaway, and
  • Leading by example and embracing ‘The Team’.
  • Launched new initiatives that welcomed diversity and inclusion.



Coaching Award

Alysia Cassin

Alysia Cassin presented her Coaching Champion Award by James Dorney

In 2023, Alysia was again recognised as the go-to for training, coaching, onboarding and welcoming our new staff members. Alysia is an expert at delivering effective training and mentoring during the critical early stages of customer service officer induction into  TOMRA Cleanaway.

Rewarded for her efforts and appointed as a Customer Service Supervisor for TOMRA Cleanaway, this is the third year Alysia has been awarded Coaching Champion by her peers at TOMRA Cleanaway!



Customer Service Award

James Dorney presents Shell Carriglio with her most deserving Award

Shell Carriglio

The Customer Service Award category recognises a staff member with a strong commitment to ongoing collaboration, engagement, and delivery of high-quality services to internal and/or external stakeholders.


In 2023, Shell was awarded as she was recognised as continuously delivering;


  • Positive and productive relationships with internal and/or external stakeholders with clear results,
  • Operating collaboratively and cooperatively, leading by example, and
  • Demonstrating integrity, reliability, responsiveness and active engagement when dealing with stakeholders.



Team Player Award

Lily Brooks-Pope

An annual recipient, James Dorney delivers Lily Brooks- Pope with her 2023 Award

This category has been devised to recognise outstanding achievement that is widely acknowledged as a TOMRA Cleanaway ‘Team Player’.

In 2023, Lily was awarded the ‘Team Player’ Award due to her dedication to serving the needs of the greater Team and jumping to assist when needed. Over the year Lily regularly:

  • Provided assistance to Team members to support their work and service delivery across all functional areas of the business;
  • Working consistently and effortlessly to build towards achievement of collective organisational goals;
  • Supporting and enabling cross organisational functions to help achievement of collective organisational goals.




Above & Beyond Award

James Dorney presents our new team member Sam Rahman with his Above and Beyond Award

Sam Rahman

A new Team member within TOMRA Cleanaway’s Finance Division, Sam has continually demonstrated his commitment to going ‘Above and Beyond’ Award by:

  • Commitment and diligence in the delivery of a support function within the TOMRA Cleanaway organisation;
  • Fostering a culture of excellence through commitment to seeing tasks through and instigating escalations when required, and
  • Builds a culture of cooperation and understanding amongst ‘The Team’.


Call Centre Champion

James Dorney presents Sharon Rushby, a favourite of our customers, with her Award

Sharon Rushby

Awarded for her outstanding consistent performance and service delivery in the TOMRA Cleanaway Customer Service Centre, Sharon was recognised as the ‘Call Centre Champion for 2023’ due to demonstration of the following attributes on a regular basis:

  • Consistent delivery of high-quality customer service to internal and external customers,
  • Working hard to understand customer needs and find a solution or service, and
  • Actively building the service excellence culture in the TOMRA Cleanaway Customer Service Centre; and
  • Consistently providing a role model for peers by leading by example.





To all team, thank you and we commemorate your contribution. To those staff that received nominations and were awarded for excellence – Congratulations from all of us!